The highly skilled staff of VNA of Care New England enters the homes of hundreds of Rhode Islanders every day. While no two patients or their families are the same, our commitment to patient-centered care to achieve individual health goals is consistent and at the forefront of all we do.This commitment to deliver the highest quality, safest home health care remains transparent to our patients; however, we constantly seek ways to improve by exploring national best practices, providing enhanced training and development opportunities for our staff and collecting and analyzing publicly reported data on our practices and processes.
Specifically, we want our patients to be safe at home, help them to minimize unplanned hospitalizations, and teach them ways to self-manage their care. We understand that our patients' perceptions of care are indeed, reality.Therefore, we believe the best way we may improve and ensure a positive experience is to listen and communicate effectively.We listen to the needs of our patients and families, what is important to them and what we can do better. This information is incorporated into our improvement efforts to better serve those we are privileged to care for.
Your feedback is extremely important to us. If you would like to share your story, let us know what we've done well or what we may improve, or if you need assistance in any way, please call 401-737-5060 and ask to speak with a representative of the Quality Department.
Commitment to Quality and Safety
Key indicators that are reported to the Centers for Medicare & Medicaid Services, an agency of the U.S. Department of Health and Human Services, measure our commitment to quality and safety. Home Health Compare reports this publicly available information about the quality of care provided by "Medicare-certified" home health agencies throughout the nation. "Medicare-certified" means the home health agency is approved by Medicare and meets stringent federal health and safety requirements. These reports, updated quarterly, give information about how VNA of Care New England compares to other home health care agencies, both in Rhode Island and nationally, in key areas of patient care. Examples of key indicators and their data collected from July 2012 through July 2013 include:
Commitment to Exceptional Patient Care Experience
Our commitment that each patient has a positive care experience is measured through The Patient Experience of Care Survey, utilizing the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) instrument.The Patient Experience of Care Survey is designed to measure the experiences of people receiving home health care from Medicare-certified home health agencies. It is the first national standard for collecting information on patient experiences that enables valid publicly available comparisons among all home health agencies. Results are updated quarterly and available at Home Health Compare.