HHS Launches Insurance Marketplace Website, Call Center
Initiatives form part of consumer-focused education effort to help prepare for enrollment
WEDNESDAY, June 26 (HealthDay News) -- The U.S. Department of Health and Human Services (HHS) has launched the Health Insurance Marketplace education effort, with a consumer-focused website and a consumer call center, to help Americans prepare for enrollment in the new Health Insurance Marketplace.
Noting that open enrollment in the Health Insurance Marketplace starts on Oct. 1, 2013, the HHS has launched a consumer-focused website and call center to help Americans understand their choices and select the most appropriate insurance coverage.
The website (HealthCare.gov (https://www.healthcare.gov/ )) will enable consumers to create accounts, complete an online application, and shop for health plans. Based on consumer research, the website includes integration of social media, sharable content, and engagement destinations so consumers can access more information. In addition, there will be web chat functionality to support consumer inquiries. The website can be accessed from desktops, smartphones, and other mobile devices. The marketplace call center will provide educational information and will assist consumers with application completion and plan selection from Oct. 1, 2013. The call center will operate in English, Spanish, and more than 150 languages via an interpretation and translation service.
"The new website and toll-free number have a simple mission: to make sure every American who needs health coverage has the information they need to make choices that are right for themselves and their families -- or their businesses," Kathleen Sebelius, U.S. Health and Human Services Secretary, said in a statement.
More Information (http://www.hhs.gov/news/press/2013pres/06/20130624a.html )